A variety of disputes can arise in the workplace. Often, disputes arise because of poor communication.

If there are problems in the workplace, it is important to take time to talk them over and understand what the concerns are. It is in everyone’s interest to have a healthy and cooperative working relationship.

How do I handle a dispute?

Modern awards generally provide the following process to assist in the resolution of disputes that arise about matters under the award or in relation to the National Employment Standards.

1. Employee attempts to resolve the matter at the workplace by discussing the issues, with their direct supervisor (if applicable).
2. If such discussions don’t resolve the dispute, then it can be escalated to a senior manager or the employer to try and resolve the dispute in a timely manner.
3. If the dispute still can’t be resolved at the workplace level, the employer or employee can refer the dispute to Fair Work Australia (FWA).

FWA can be contacted on 1300 799 675 for further information about their dispute resolution procedures, including application fees and processes.

Best Practice Tip: Employers and employees should keep detailed records throughout a dispute and make sure that everything is recorded in writing to avoid any misunderstandings.

Other types of disputes can arise as well. Depending on the situation, you may need to speak to another government agency, seek the assistance of a dispute resolution specialist (such as a mediator) or seek legal advice.