If there's a dispute in your workplace, you should first try to resolve it by using the dispute resolution procedure in your award or agreement. This will often initially involve discussions between the employer and employee or employees.
If the dispute is not resolved, the dispute resolution procedure may provide that you involve Fair Work Australia (FWA) or another dispute resolution provider to help you try to find a solution.
Need help to find a solution? Call FWA on 1300 799 675.
Also, there are some specific disputes that FWA may deal with, including disputes about right of entry and stand downs.
How does FWA work to resolve disputes?
FWA members are independent and impartial.
They're experienced in resolving disputes and can suggest ways you might not know about resolving problems/issues at work.
Some examples of workplace disputes that can be resolved by FWA include disputes about:
- employment conditions, such as meal breaks, overtime, parental leave and public holidays
- rates of pay and redundancy entitlements
- consultative processes
- right of entry.
FWA seeks to resolve disputes by having the parties involved agree where possible.
The amount of help it gives depends on:
- any dispute resolution procedures in the relevant award or agreement
- what's covered in the relevant laws and regulations.
In general, FWA can help by:
- talking in private with you and your representatives
- making recommendations
- making binding decisions in certain circumstances.
Note: FWA can generally only help in a dispute if it's allowed under the relevant award, agreement or law.
Need help to find a solution? Call FWA on 1300 799 675.